Wasel
Maintenance request portal for healthcare facilities
Context
Large healthcare facilities receive daily maintenance requests through scattered channels — calls, paper, messages — so priorities get lost and service levels can't be measured.
Problem
Hospital maintenance requests get lost between phone calls and paper, with no clear priorities and no response-time measurement.
Solution
A portal that receives maintenance requests, sets priorities, assigns them to the right team, and tracks them to closure. Managers can set a response time for each request type and monitor performance.
Highlights
- ✦Clear request steps with a response time for each category
- ✦Documents for testing, launch, and service recovery
- ✦A system prepared for real use, not just a demo
Implementation
- 1
Define every step of a request
A request moves from submission and categorization to assignment, completion, and closure, with each user's role made clear.
- 2
Set a response time for every request type
Managers choose the expected response and completion time for each category, and the system measures performance automatically.
- 3
Dashboard and administration
A tracking dashboard for requests and performance, and admin settings controlling categories, locations and service levels without technical intervention.
- 4
Prepare before launch
The project includes user testing and launch checklists, a recovery plan for emergencies, and a clear operations guide.